Shipping Policy

Last updated: March 10, 2026

Shipping costs

Shipping costs are shown at checkout and are listed in UGX. Availability depends on the seller and destination.

Uganda shipping

Rates (UGX)

Free shipping on orders from UGX 100,000 and above. Flat rate UGX 5,000 for orders below UGX 100,000.

Africa shipping (outside Uganda)

Standard courier fees by destination region (UGX). If a specific country rate is unavailable, we use the closest neighboring country's rate. Final rates are confirmed at checkout.

East (UGX 65,000): Burundi, Djibouti, Eritrea, Ethiopia, Kenya, Rwanda, Somalia, South Sudan, Tanzania

Central (UGX 90,000): Angola, Cameroon, Central African Republic, Chad, DR Congo, Equatorial Guinea, Gabon, Republic of the Congo

West (UGX 95,000): Benin, Burkina Faso, Ghana, Guinea, Guinea-Bissau, Ivory Coast, Liberia, Mali, Mauritania, Niger, Nigeria, Senegal, Sierra Leone, The Gambia, Togo

North (UGX 100,000): Algeria, Egypt, Libya, Morocco, Sudan, Tunisia, Western Sahara

South (UGX 110,000): Botswana, Eswatini, Lesotho, Malawi, Mozambique, Namibia, South Africa, Zambia, Zimbabwe

Islands (UGX 120,000): Cabo Verde, Comoros, Madagascar, Mauritius, Sao Tome and Principe, Seychelles

International shipping (outside Africa)

Based on the number of items in the order:

1 itemUGX 150,000
2 itemsUGX 185,000
3 itemsUGX 220,000
4-5 itemsUGX 255,000
6 items and aboveUGX 290,000

Delivery timelines (business days)

  • Uganda orders: handling 0-4 business days, transit 2 business days. Estimated total delivery 2-6 business days.
  • International orders: handling 2-5 business days, transit 3-7 business days. Estimated total delivery 5-12 business days.
Order cutoff

Orders placed before 2:00 PM East Africa Time use the same-day cutoff; orders placed after this time are processed on the next business day. Shipments are handled Monday through Saturday. Public holidays may extend the delivery window.

Processing time is the time from order placement to hand-off to the carrier. Transit time is the time the carrier takes to deliver the order.

Tracking, insurance, and customs

  • Tracking and insurance are provided when available; details are shown during checkout.
  • Customs duties and import taxes (if applicable) are the buyer's responsibility.

Need help?

If you have a shipping question or need assistance with an order, contact support and include your order number.