Frequently asked questions
25 answers about buying, paying, delivery, and selling · no fine print
Buying artwork
How do I buy original art on LordeMaximus?
Open the artwork you like, press "Add to Cart", then "Checkout via WhatsApp". Your order · items, prices, delivery quote · is prepared automatically and the studio confirms the details with you on WhatsApp. No card details are entered on the site.
How much does original art cost in Uganda on LordeMaximus?
Prices are set by each artist and shown on every listing. Original paintings typically range from UGX 100,000 to UGX 3,000,000 depending on size, medium, and the artist. Every price already includes the platform’s 18% interest and taxes · the number you see is what you discuss.
Can I negotiate the price of an artwork?
Yes. Prices are a starting point. When the studio contacts you on WhatsApp after checkout you can discuss the piece, framing, and any bundle offers directly with the artist or supplier.
Can I order a custom or commissioned artwork?
Yes. Artworks marked Sold show a "Commission" button that opens WhatsApp with a prefilled message referencing the exact piece · the artist creates a new work inspired by it. You can also message any artist from their profile.
Can I buy art as a gift?
Yes. Mention it in the WhatsApp conversation and the studio can prepare gift packaging, a handwritten note from the artist, and deliver directly to the recipient’s address in Uganda or abroad.
How do I know the artwork is authentic?
Every listing is uploaded by the artist’s own verified account with their photos, dimensions, and story. You speak directly with the creator on WhatsApp before paying, and each original is one of a kind · there is exactly one.
What if the artwork I want is marked Sold?
Sold pieces stay on the site as portfolios. Use the "Commission" button on a sold artwork to ask the same artist for a new piece in a similar style, size, or palette.
Payments & pricing
How do I pay for my order?
Payment is arranged directly with the studio on WhatsApp: MTN Mobile Money, Airtel Money, or bank transfer. Nothing is charged on the website itself.
Why is there an 18% addition on some prices?
The platform adds an 18% interest that covers marketing, commission handling, and URA tax clearance. It is included in the displayed price · buyers never pay hidden fees on top.
Do prices include delivery?
Delivery is quoted separately at checkout based on your country and location. Within Kampala delivery is free on orders over UGX 100,000; upcountry and international rates are confirmed with the studio.
Which currency are prices in?
All prices are in Ugandan Shillings (UGX). For international buyers the studio confirms the equivalent in your currency on WhatsApp before payment.
Delivery & packaging
Do you deliver across Uganda?
Yes · every studio arranges delivery nationwide. Kampala deliveries usually arrive within 2 days and upcountry orders in 1 to 3 days. Delivery is free in Kampala on orders over UGX 100,000.
Do you ship artwork internationally?
Yes. East African neighbours typically pay UGX 65,000 in delivery, other African countries UGX 90,000–120,000, and worldwide destinations UGX 150,000–290,000 depending on the number of pieces. The exact quote is confirmed on WhatsApp.
How is artwork packaged for delivery?
Originals are wrapped in moisture barrier material, corner-protected, and boxed or crated depending on size. Stretched canvases travel ready-to-hang; rolled pieces arrive with re-stretching instructions.
What happens after I place an order?
Your order is saved with a reference number, the exact cart is attached to your WhatsApp message, and the studio replies to confirm payment and delivery. You can reopen the exact cart anytime from the link in your message.
Returns & protection
What if my artwork arrives damaged?
Contact us within 48 hours of delivery with photos of the damage and packaging. The studio replaces or restores the piece, or refunds you · buyer protection is part of every order.
Can I return an artwork I simply don’t like?
Originals are one of a kind, so change-of-mind returns are not guaranteed. Because you speak directly with the artist before paying, most buyers confirm every detail · size, colours, framing · in advance.
Is my payment information safe?
No card details are stored on the website. Payment happens on Mobile Money or bank transfer between you and the studio, and the site never sees your PIN or banking credentials.
Selling: for artists & suppliers
How do I sell my art on LordeMaximus?
Create an artist account, open Publish artwork from your dashboard, upload 1–5 photos, and set your base price. The platform adds its 18% interest on top · you always receive your full asking price. The listing goes live immediately.
What does it cost to list artwork?
Listing is free. The platform’s 18% interest is added to your base price at checkout and covers marketing, handling, and tax clearance · you keep 100% of the price you set.
How do I get paid when my art sells?
You receive the buyer’s order details on WhatsApp and arrange Mobile Money or bank transfer directly. There is no waiting period for a marketplace payout · the money moves straight to your account.
Can I sell art materials and supplies?
Yes. Create a supplier account and list paints, brushes, canvas, and other materials with stock levels and variants. Supply listings appear in the Art supplies tab and in supplier search pages.
What photo requirements do uploads have?
1 to 5 photos per artwork, the first one becoming the cover. Shoot in daylight without flash, show the full piece, and add a close-up of texture and signature. The AI assistant prefills title, category, and description from your first photo.
Materials & supplies
Are the art supplies original quality?
Listings come from verified Ugandan studios and suppliers. Every supply page shows stock, sizes, variants, and photos of the actual stock · and you confirm availability with the supplier on WhatsApp before paying.
Can I order supplies in bulk for a school or studio?
Yes. Add the items to your cart and mention quantities in the WhatsApp conversation · suppliers quote bulk pricing and delivery directly.