Policy
Refund Policy
This policy explains when returns or refunds are available for public marketplace orders.
Defects only
return basis
48-72 hrs
reporting window
Exchange first
when possible
When a return may qualify
- The item is defective or materially misdescribed.
- The issue is reported within 48-72 hours after delivery.
- Clear photos or evidence are provided for review.
What does not qualify
- Change of mind after purchase.
- Personal preference about taste, color perception, or style.
- Late claims without enough supporting evidence.
How the team usually resolves issues
- If an exchange is possible, that is typically preferred first.
- If an exchange is not available, a refund may be considered.
- Use official support channels and include the order number with your claim.